NSW Department of Education

EXECUTIVE SUMMARY

The HCM Program

Updating practices for managing a workforce of over 130,000 employees.

The NSW Department of Education (DoE) is the largest provider of public education in Australia, responsible for delivering high-quality public education to two-thirds of the NSW student population.

The HCM Program was created to empower their Human Resources Directorate to operate as a ‘Centre of Excellence’ for HR (Human Resource) services and advice, delivering contemporary talent management practices.

1. overview

THE BRIEF

The NSW Government has a licence to use SAP SuccessFactors.

The NSW Department of Education saw an opportunity to modernise its practices and created the 'HCM Program' to transition its 49 independent HCM systems over to SuccessFactors.


 

2. my role

THE PROGRAM

The HCM Program employed over 160 DoE employees and external contractors, across 5 different teams.


My role as UI Consultant had me acting as a conduit between DoE employees and Technical Delivery contractors, overseeing all UI related activities.

3. scope and constraints

THE LANDSCAPE

I entered the Program during ‘Phase 2’, where I discovered that much of the solution build was underway if not already complete, prior to any UX activities being carried out.

4. analysis

THE QUESTIONS

WHY: The transition to SAP SuccessFactors will enable a reduction in systems, reduced overall complexity and shorter transaction times.

​HOWAn in-depth overview of all current state functions and needs, to ascertain what will be retainedreengineeredbuilt or de-commissioned.

WHAT: 
A custom product, replicating in SuccessFactors all DoE's current HR functions and needs.

5. approach

WHERE TO FROM HERE

UNDERSTAND: Overview all elements of the HCM Program, to ascertain where I could bring the most value.
 

EDUCATE: Outline all UI standards and principles.

COMMUNICATE: Share UI standards for the program across all teams.
 

REVIEW: Assess standards against existing solutions to create revised UI designs..

CIRCULATE: Share revised designs with relevant stakeholders.

ALIGN: Demonstrate impact these applied changes had on the final product, . 

6. reflections

WHAT I LEARNT ABOUT...

THE CLIENT: The NSW DoE, whilst open to new ways of thinking, is slow to adopt change.

THE INDUSTRY: Whilst SAP- Success Factors is aware of the need to update practices to ensure their products deliver consumer-grade experiences, their community is reluctant to prioritise necessary changes to existing processes

 

ME: Working within a waterfall structure, using Agile approaches and practices was challenging but I found a consistent, focussed approach to ensuring core UX standards and principles was able to create a really encouraging cultural shift.